Instant - Pauses

A Pause is a label that can be used to identify an Agent Pause status for effectively tracking the agent activities. In the pause section, you can create and manage different Pause Status like Backoffice or Aftercall.  

The Pause Section is under the Tools Menu bar:

Open

To create a new Pause you just click on the + button, then you specify its name and a description:

Open

To Edit a Pause go on the Pause List, click on 3 dots menu and then on Edit Pause: