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V3 Define the Staff

V3 Define the Staff

Owned by XCALLY Knowledge (Unlicensed)
Last updated: Jan 10, 2025 by Product Knowledge
2 min read

On this page

What’s about

In this section you can find how to perform the Staff Configuration:

  • create Agents, Users, Telephones (simple PBX Extensions), setting their Username and Password for login

  • associate Agents to Teams

  • associate Agents to Queues

  • define and change permissions for Users

 

Staff sections

Click on the name of the topic to go to the related wiki page:

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Users

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Agents

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Telephones

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Teams

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User Profiles

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Agent Profiles

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Queue Timings

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Deleted members

 

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