V3 Recordings

What’s about

From Cally Square section, it is possible to access to Recordings.

Open

Recordings section shows all the recordings made inside Cally Square projects:

Open

For each recording, it is possible to see the following information:

• Filename: the name of the file 

• Project: the name of the Cally Square project the call was recorded in

• UniqueID: uniqueID of the call

• Phone: caller phone number

• Exten: the extension the caller dialed 

• Audio: hear a preview (ONLY for .wav format) or download call recordings

• Created at: the date and the time of the recording

• Application: the application from which the recording has been made (record, googleasr, awsasr)

• Duration: the duration of the recording

From the three dots menu, it is possible to: 

• Download Square Recording

• Delete Square Recording

• Edit Square Recording 

• Download Recording Transcription (Available only for recording made by Google ASR and AWS ASR):

  • the transcription file is downloaded in .txt

  • the transcription reports the Confidence rate: the reliability of the transcription from the voice recording made by provider ASR

Recordings on New Client Experience

AVAILABLE FROM VERSION 3.43.0

If you enable New Client Experience, you can view this visualisation, with the list of Cally Square recordings, with indication of:

• ID and Unique ID

• Filename

• Cally Square Project and relative Application

• Phone and extension

• Audio file and duration

you can:

• search for a specific recording

• clear all filters

• manage columns, by selecting or not them

• activate the advanced search for each field

By clicking on 3 dots of a specific recording, you can edit the filename, download the file, delete it