V3 Sounds

Owned by XCALLY Knowledge (Unlicensed)
Last updated: Jul 23, 2024 by Product Knowledge
2 min read

XCALLY section

Tools → Sounds

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What’s about

A Sound is an audio file. In the sounds section, you can upload and manage audio files that can be used within the entire Motion system, for example, in the Cally Square IVR projects or queues for periodic announcements.

The Sounds Section is under the Tools Menu:

  1. Play button: Playback an existing sound

  2. Quick Actions button: Edit an existing sound

  3. Upload button: upload a new sound

Upload a new Sound

To add a new Sound you click on the upload button and then you can upload or drag an audio file into the box area:

As shown on the panel the audio file’s maximum size is 15 MB and the format must be one of the following: MP3, WAV, GSM.

Once uploaded, the new Sound will be shown in the Sounds List. 

Consider that it is not allowed to add a file with an already existing name, in this case a warning message will alert you about the issue.

Manage a Sound

On the Sounds list, click on related to a sound and then choose the action:

  • Edit it: change the name of the Sound (by default it is the name of the audio file you uploaded) or add/edit a description

  • Download it

  • Replace the sound with a new one. This command is very useful because the new sound will be automatically updated within the entire Motion system where it is used

  • Delete it