V3 Pauses

Owned by XCALLY Knowledge (Unlicensed)
Last updated: Jun 19, 2024 by Product Knowledge
2 min read

XCALLY section

Tools → Pauses

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What is a Pause?

A Pause is a label that can be used to identify an Agent Pause status for effectively tracking the agent activities. In the pause section, you can create and manage different Pause Status like Backoffice or Aftercall.  

How it works

The Pause Section is under the Tools Menu bar:

Handle a Pause

To create a new Pause you just click on the button, then you specify its name and a description:

 

To Edit a Pause go on the Pause List, click on   and then on Edit Pause: