XCALLY for Administrators

What’s about

In this section, you can find the Administrator Applications, Sections and Tools to configure and maintain the XCALLY Environment, achieve a full CTI Environment Integration and personalize any detail of your XCALLY System.

Applications

The Administrator will be able to:

• Check the range of activities (Inbound, Outbound, Service Mailbox, Chat, SMS and more) needed by the organization and set up them

• Define the Routing Strategies and the Contexts to manage internal, inbound and outbound calls 

• Create, delete and modify users, agents and telephones

• Create all the Service Queues needed by the organization flow: define working rules, mechanisms by which they are engaged and actions to execute

• Associate Agents to the Service Queues

• Create and update Graphical Drag&Drop IVR projects to manage the call flows with Cally Square

• Create and update lists in the Contacts Manager

• Create and update outbound campaigns with the Motion Bull Dialer

• Setup and release Survey models using the intuitive application Jscripty

• Perform regular software Updates

• Monitor the agents' productivity using the Realtime View and the Multi-Channel Dashboards, which allow changing the teamwork organization in real-time

• Customize the Dashboard using the Wallboard Graphics Designer

• Setup Reports and Analytics for each Channel

• Setup Triggers to design effective event-driven or automatic behaviours

• Configure the CTI (for external applications integration)

Related Topics

Click on the name of the topic to go to the related wiki page:

The Web Interface	Dashboard	Define the staff
Contacts Manager Setup	Voice Channel Setup	Motion Bull
Chat Channel Setup	Email Channel Setup	SMS Channel Setup
Open Channel	Fax Channel Setup	Whatsapp Connector
Video	Cally Square	JScripty
Admin Tools	Analytics	Integrations
App Zone	Admin Settings	Vidaoo
Help section	How to	Authentication System