V3 Access to Voicemail

Owned by XCALLY Knowledge (Unlicensed)
Last updated: Sept 22, 2022
2 min read

How it works

Access to voicemail can be handled by using an IVR project where the caller is asked to enter the Mailbox number (extension) he/she wants to access and VoiceMailMain custom application is used to retrieve the account's voicemail messages.

How to set up

 

Step 1: Prerequisite

Before designing the IVR flow, you need to do the following in advance:

  • Upload an audio file to ask the caller to enter the voicemail extension (Tools --> Sounds)

  • Create a variable called EXT (Tools →Variables). 

Step 2: Design the flow

  • Create a Cally Square Project and save it (e.g. Voicemailaccess)

The following figure shows the IVR flow:



Block details
GetDigit block

 

CustomApp block



Step 3: Set up the route

To route the calls to the IVR application

  • From the Voice menu, access to the Internal Routes section

  • Go to the Actions section

  • Add the Cally Square application in the Internal route

  • Select the project (e.g. Voicemailaccess).

 

Your remote access to check the voicemails is ready!