Changelog 2022

Owned by XCALLY Knowledge (Unlicensed)
Nov 29, 2023
16 min read

Version 3.9.0

Dec 21, 2022

Fixed

  • Fixed issue with Refresh icon for Web Report widget in Custom Dashboard (the countdown is sped up)

  • Updated error message in Login section (messages were not localized with selected language)

  • Added possibility for Agents to send GIF files as link for WhatsApp Connector channel

  • [XM-209] [XS-7330] Added possibility to use chat snippet for multiple domains → V3 Chat Websites | Website Domain

  • [XM-393] [XS-7303] [XS-7321] Fixed issue with property campaign in cm_hopper_history table (empty value)

  • [XM-396] [XS-7379] [XS-6981] [XS-7252] [XS-7516] [XS-7133] [XS-7439] Fixed issue with Queue Campaign calls origination.

  • [XM-465] [XS-7469] Fixed issue with Inbound Queue Average Hold Time and Average Talk Time within Voice Dashboards (the values were stuck on 0)

  • [XM-477] Update behaviour for incoming chat message when website is offline but the interaction is already started → V3 Chat Websites | The Chat Website Section

  • [XM-479] [XS-7520] [XS-7527] Fixed issue with Outbound Calls Average Duration within Voice Dashboards (the value was stuck on 0)

Improvements

  • [XM-89] [XS-6099] Added support for Shared Mailbox with Modern Authentication for Email channel (Outlook365 as Service) → Modern Authentication (Microsoft Office365)

  • [XM-101] Added possibility to replace an existing Audio file in Tools → Sound → V3 Sounds | Edit and Delete a Sound

  • [XM-102] Add possibility to send Voice Messages for Chat, Openchannel and WhatsApp Connector interactions → Omni Channel Features | Voice Messages

  • [XM-187] [XS-6347] Added possibility to use tools_tags and mail_interaction_has_tags tables in Custom Report

  • [XM-212] [XS-6446] Improved error feedback when customer send a new message in Chat Snippet

Porting from v2.x

  • [MOTV2-3891] Improved management of ACW feature

  • [MOTV2-4415] Fixed issue with ACW feature for Voice Channel (agent exit automatically from the pause status, if he change the pause before the end of ACW Timeout)

  • [MOTV2-4420] Fixed number of calls originated by the Motion Bull system (agents in ACW pause status considered as available instead of paused)

  • [MOTV2-4125] Fixed issue with duplicate login entries in report_member. → Login button is blocked until it receives feedback from server.

  • [MOTV2-4406] Fixed issue reading property XMD-DESCRIPTION for Voice Trigger and Cally Square projects (variable will be limited to 250 characters)

Version 3.8.3

Dec 20, 2022

Fixed

  • [XM-485] [XS-7541] [XS-7549] Fixed issue using Proxy environment for Chat channel (unable to use the Chat snippet)

Add-ons improvements

Dec 7, 2022

Version 3.8.1

Dec 5, 2022

Fixed

  • [XM-458] [XS-7469] Fixed issue with Blind Transfer feature with WebRTC Bar (no actions made on Transfer action request) → WebRTC Agent | Transfer a Call

Version 3.8.0

Dec 1, 2022 REVOKED ON 05/12/2022

Fixed

  • [XM-69] [XS-7176] Fixed issue with Dashboard statistic (wrong value for Answered, Total Offered and Answer Rate KPIs)

  • Fixed issue displaying the correct Contact name when agent receive a new incoming message in Omni Channel interactions (the previuos value was loading…)

  • [XM-76] [XM-211] [XS-4289] [XS-4972] Added check on Interval when customer requests new Chat session (system redirect to Offline status if the interval check failed)

  • [XM-83] [XS-7032] Fixed issue on Print and Download Transcript actions in Chat snippet (buttons not working with closed interactions)

  • [XM-85] [XS-7121] [XS-7501] Fixed issue with Voice Trigger for Hangup event (trigger not executed when agent hang up the call)

  • [XM-90] [XS-6324] Fixed render of Tag and Note attributes for Omni Channel interactions in Custom Journey

  • Fixed gender of Italian voice (Bianca) in AWS Polly block

  • Fixed render of Widgets in Custom Dashboard (content overlapping borders)

  • Fixed delay on removing call box after attended transfer with WebRTC Bar

Improvements

Porting from v2.x

  • [MOTV2-4372] Fixed issue with Realtime - Agents section (high number of requests to the server to know the status of the agents)

  • [MOTV2-4404] Fixed issues with Realtime → Agents section (unable to see list of allowed agents for User, counter resets on page refresh, useless API request on new omni channel interactions)

Version 3.7.3

Nov 24, 2022

Fixed

  • [XM-94] Removed unnecessary socket connection from Web GUI (at refresh, the number of socket connections doubles)

  • Added disabling of the Send Message button in the Chat snippet

Version 3.7.2

Nov 16, 2022

Fixed

  • [XM-402] Fixed issues caused by multiple unexecuted migrations

Version 3.7.1

Nov 16, 2022

Fixed

  • [XM-402] Fixed issues caused by multiple unexecuted migrations

Version 3.7.0

Nov 15, 2022

Fixed

  • Updated labels for Agent Presence in Telephone & Microsoft Teams Presence section

  • [XM-74] [XS-6375] Restored required attribute for Global Custom Field (there was no form validation error even though the field was configured as mandatory)

  • Added error handling when trying to use an Openchannel account with no Map Key configured

Improvements

Porting from v2.x

  • [MOTV2-1682] Fixed permission issue with Custom Dashboard (user was able to edit the Custom Dashboard even if the Edit permission was not enabled in the User Profile settings)

  • [MOTV2-4177] Omni Channel interaction will be forwarded to the Queue (if exists) if the assigned agent doesn’t accept new messages → Check Website Settings for Chat and Account Settings for the other channels.

Version 3.6.1

Nov 14, 2022

Fixed

Version 3.6.0

Nov 3, 2022

Fixed

  • [MN-580] [XS-6488] [XS-6985] Replaced Normal Clearing (Unknown) call status in Hopper History with Answer

  • [MN-615] [XS-6564] [XS-6641] [XS-6981] [XS-6986] [XS-7133] Fixed issue related to the number of calls made by Motion Bull (excessive decrease of the variable originated)

  • [MN-640] [XS-6671] Updated list of characters (characters are ()/-.+#*{}[] and any whitespace character) removed from dialing number in WebRTC Bar

  • Removed possibility to select None as List value during the creation of a contact

  • [MN-676] [XS-6783] [XS-6911] Removed possibility to use . character in Alias property for Analytics → Reports → Custom Reports

  • [MN-681] [XS-6926] Disabled Function field when selected Write a custom metric in Analytics → Reports → Custom Reports

  • Added cascade option for mail_server_in and mail_server_out tables on mail_account entry delete

  • Updated download link for Phonebar application in Help → About section

  • [MN-723] [XS-7049] Fixed issue with transfer feature for Chat interactions (unable to complete the transfer if the customer send new messages during the transfer)

  • Improved attachments size feedback in Offline form for Chat Snippet

  • [MN-749] [XS-6427] Fixed issue with Log in with Active Directory button in Login page (button not available even if Active Directory SSO is enabled)

  • [MN-764] [XS-7111] [XS-7183] Fixed issue with Motion Bull - IVR Campaigns (no calls made if there is at least one campaign in error status)

Improvements

  • Added file type icons for Instagram integration

Porting from v2.x

  • [MOTV2-4395] Fixed issue with Accept trigger condition for unread messages in Omni Channel interactions

Version 3.5.0

Oct 24, 2022

Fixed

  • [MN-560] [XS-6910] Fixed issue switching Agent Typology from Phonebar to WebRTC

  • [MN-588] [XS-6513] Decreased limit file size for Attachments in Omni Channel interactions (limit is 16 MB for each attachment)

  • [MN-636] [XS-6544] Fixed issue with audio device for Agent WebRTC Bar (selected audio devices not maintained closing the browser)

  • [MN-662] [XS-6738] Improved management of Custom Dashboard to solve perfomance issues (the application loaded all the interactions of the current day when the custom dashboard was opened, generating an overload of the system)

  • Fixed display issue for Status filter in Internal Messenger section

  • [MN-714] [XS-7053] [XS-7054] Fixed Dispose feature for Voice call (button enabled only after call refresh and not automatically after the hangup)

  • Fixed regression with API Key signature in multi-server environment

  • [MN-721] [XS-6981] [XS-6986] Fixed issue with getContactDialer method (unable to process calls after query error on cm_hopper table)

  • [MN-724] [XS-6446] Fixed issue with routing application (thows error if the interaction is assigned to administrator or users and not agents)

  • [MN-727] [XS-7110] Updated date format for Voice Recording entries (new format is ISO-8601)

Improvements

Porting from v2.x

  • [MOTV2-4332] Added bosnian language

Add-ons improvements

Oct 18, 2022

Add-ons improvements

Oct 14, 2022

  • Instagram plugin (v1.0.1) is available → Instagram

  • SSH Console plugin (v1.0.2) is available → SSH Console

Version 3.4.0

Oct 7, 2022

Fixed

  • [MN-566] [XS-6405] Fixed issue showing the Company information in Conctact details for Admin and User

  • [MN-666] [XS-6693] Increased size for Canned Answer message and improved error handling creating new Canned Answer

  • [MN-667] [XS-6871] Fixed issue on multiple transfer requests for Omni Channel interactions

  • [MN-669] [XS-6405] Fixed issue showing the Company information in Conctact details for Agent Omni Desktop interface

Improvements

Porting from v2.x

  • [MOTV2-3520] Fixed issue getting the list of Voice Queues in Dashboard section for Agent Omni Desktop interface

  • [MOTV2-3993] Fixed issue deleting Condition editing Custom Report (when admin/user hits the delete button it erases the bottom group and not the selected one)

  • [MOTV2-4343] Update search feature in Contacts sections for Admins, Users and Agents to handle exact match

 

Add-ons improvements

Sep 28, 2022

  • Instagram plugin (v1.0.0) is available → Instagram

Version 3.3.0

Sep 26, 2022

Fixed

  • Fixed minor style issues for Chat Snippet

Improvements

Porting from v2.x

  • [MOTV2-3514] Fixed permission issue with Trunk option in External Dial block in Cally Square editor (user was not able to select any trunk)

Version 3.2.1

Sep 23, 2022

Fixed

  • [MN-688] [XS-6945] Fixed issue on Change Password feature for Agent with Phonebar (application ask to change password at every login)

Version 3.2.0

Sep 20, 2022

Fixed

  • [MN-430] [XS-5613] [XS-5984] [XS-6181] [XS-6260] [XS-6428] [XS-6565] [XS-6602] [XS-6647] Fixed time displayed in the Web Interface due to wrong timezone settings

  • [MN-479] [XS-5981] Fixed issue on display customer name for new message in Omni Channel interactions (label loading… appears instead of the customer name)

  • [MN-501] [XS-6375] Restored required attribute for Global Custom Field (there was no form validation error even though the field was configured as mandatory)

  • [MN-567] [XS-6425] Fixed issue on Account filter in Advanced Filter for Chat, Email, SMS, Openchannel, Fax and WhatsApp Connector channels

  • [MN-584] [XS-6492] Fixed issue in the association between Queues, Agents and Teams (agent is removed by the queue when you remove the team from the queue, even if the agent belongs to multiple teams associated to the queue)

  • [MN-602] [XS-6585] Fixed date format for Voice Recording entries (added seconds to the format)

  • [MN-607] [XS-6601] Fixed issue in ami service using Contact description (error on Asterisk console if the text is too long → the property description will be discarded during the set action for dialer calls)

  • [MN-610] [MN-613] [XS-6612] [XS-6620] [XS-6765] Fixed permission issue in Realtime - Agents sections (user was able to see all available agents even if not configured in the User Profile)

  • [MN-633] [XS-6644] Fixed Dispose feature for Voice call (button enabled only after call refresh and not automatically after the hangup)

  • Fixed issue related to Voice status of Agents in Realtime - Agents section (inconsistent voice status between Agent Presence and Realtime section)

  • [MN-642] [XS-6697] Fixed issue related to Voice status of Agents in Realtime - Agents section (agent who is busy or paused was shown as paused instead of busy)

  • Updated error message when Admin/User change the password of an agent (the new password was already used)

  • [MN-654] [XS-6775] Added warning in Agent Omni Desktop interface when Agent try to call a number without Outprefix assigned and Required prefix setting enabled

  • [MN-663] [XS-6854] Fixed security issue for Reset Password feature (admin/users/agents are able to reset password for another admin/user/agent using API endpoints)

Improvements

  • Added Waiting Queue Calls indicator in Agent Omni Desktop interface → Omni Desktop Interface | WaitingQueueCalls

  • Added possibility to configure SAML integration for Single Sign-On feature (available for Admin, User and Agent with WebRTC as Typology) → SAML SSO

Porting from v2.x

  • [MOTV2-2139] Fixed Contact Tab title for Agent Omni Desktop interface (the contact surname disappear from Contact tab title when agent edit the contact)

  • [MOTV2-2452] Fixed issue with Forward/Reply actions for Email channel (unable to reply or forward the message if the text editor is empty)

  • [MOTV2-3167] Fixed issue on Disposition feature for Chat channel when customer closes the interaction (agent was not able to dispose the interaction)

  • [MOTV2-3388] Restored widget bottom edge for Custom Dashboard

  • [MOTV2-3577] Fixed value of scheduledAt property for Hopper entry during the Contact Upload when user/admin select Check Duplicate option is used)

  • [MOTV2-3618] Fixed issue deleting Queues and Agents if associated to deleted Accounts or Websites (this is valid for all channels)

  • [MOTV2-3848] Fixed value of column type in report_*_transfer tables for Agent Transfer of Omni Channel interactions

  • [MOTV2-3851] Fixed issue closing the Global Search

  • [MOTV2-3878] Fixed issue using Portoguese language in GoogleTTS block for Cally Square

  • [MOTV2-4302] Fixed issue with Draft feature for Email channel in Agent Omni Desktop interface (draft icon not highlighted if agent set focus on open email interaction without selecting it from Interaction list)

  • [MOTV2-4304] Fixed value of Abandoned Calls in General Dashboard for Voice channel (abandoned calls are showing up under unmanaged calls)

  • [MOTV2-4307] Fixed issue with Blacklist feature for Motion Bull (contact mistakenly moved to the cm_hopper_black if there is at least one contact in the blacklist associated to the campaign)

  • [MOTV2-4315] Fixed issue on report_queue when XDR process is disabled

  • [MOTV2-4344] Fixed issue with WebRTC Bar (no call item in the Agent Omni Desktop interface when agent is logged out or JWT Token was expired)

  • [MOTV2-4346] Fixed issue with Waiting Calls in Voice and Motion Bull dashboard for Agent Omni Desktop interface

  • [MOTV2-4350] Fixed Call and Transfer button display in Presence section in Agent Omni Desktop interface (buttons appears even if the agent was unavailable for Voice channel)

  • [MOTV2-4336] Fixed issue on Edit Custom Dashboard feature for User access (edit button was enabled even if the user doesn't have Edit permission in User Profile configuration)

  • [MOTV2-4362] Fixed issue using Note feature for Email channel (internal notes were sent to the customer)

Version 3.1.6

Sep 8, 2022

Fixed

  • Fixed usage of XC_DIALER_MAX_NUM_ORIGINATE environment variable

  • [XS-6735] [MN-646] Fixed issue using API Key in multi server environment

  • [MN-653] Fixed memory leak on ami service

  • [XS-6733] [MN-658] Fixed ticket URL for Zendesk integration

Improvements

  • [XS-6714] [MN-650] Added closed=0 parameter as default value for Status attribute for omni channel interations in Agent Omni Channel interface

  • [MN-651] Improved usage of temp property for dialer features

Add-ons improvements

Aug 29, 2022

  • Twitter plugin (v2.0.0) is available → Twitter

  • Viber plugin (v2.0.0) is available → Viber

  • Line plugin (v2.0.0) is available → Line

Version 3.1.5

Aug 23, 2022

Fixed

  • [XS-6759] [MN-647] Fixed issue on ami process when primary trunk is not working for Queue Campaign with Preview method and Backup trunk is not configured (process crash due to syntax error)

Version 3.1.4

Aug 22, 2022

Fixed

  • [XS-6692] [XS-6747] [MN-645] Fixed issue on ami process when agent hangup an inbound call (process crash due to syntax error)

Version 3.1.3

Jul 21, 2022

Fixed

  • Updated Motion Report with id equal to 44, 47, 74, 75 to solve issue on Run Report with Excel format (no value for specific cell)

  • [MN-561] [XS-6363] Fixed issue creating Agents and Telephone (error when there were no agents/telephones created with internal greater than the minimum set in the settings)

  • Fixed contact search feature during the creation of new interaction in Agent Omni Desktop interface for Email, SMS, Open Channel, Fax and WhatsApp Connector channels

Porting from v2.x

  • [MOTV2-4264] Fixed issues in Realtime sections

  • [MOTV2-4265] Fixed values in Queues page in Realtime sections

  • [MOTV2-4346] Fixed issue with Waiting Calls in Voice and Motion Bull dashboard for Agent Omni Desktop interface

Add-ons improvements

Jul 13, 2022

Version 3.1.2

Jul 11, 2022

Fixed

  • Fixed issue on Forgot Password feature for Admin, User and Agent

  • [MN-466] [XS-5969] Fixed name of Custom Fields for Preview dialog in Agent Omni Desktop interface (alias of custom field not available)

  • [MN-564] [XS-6383] [XS-6403] Fixed issue using Web Report widget in Custom Dashboard (empty set displayed in the dashboard)

  • [MN-565] [XS-6401] Restored standard behaviour for action list in Inbound Routes for Voice channel (system routes should not be available in the web interface)

  • [MN-568] [XS-6415] Fixed issue using = character in Dialplan actions for Voice channel (appdata value truncated on save)

Porting from v2.x

  • [MOTV2-4168] Added Recall Me reminders for Motion Bull calls

  • [MOTV2-4199] Restored default behaviour for Filter element in Custom Dashboard (by default no filter is applied)

  • [MOTV2-4217] Fixed issue on Internal Messenger feature (unable to download more than 250 messages)

  • [MOTV2-4249] Added possibility to search by "from" in Open Channel interactions

  • [MOTV2-4261] Fixed issue on Routing system for Omni Channel interactions (removed multiple notifications if the message belongs to same interaction)

  • [MOTV2-4290] [MOTV2-4291] Improved API endpoints to perform search contacts or Omni Channel interactions 

Version 3.1.1

Jun 21, 2022

Fixed

  • [MN-547] Fixed issue using Opened condition for Omni Channel triggers

Improvements

  • [MN-555] Added option to choose which XCALLY server is enable to download Email messages through IMAP service

Version 3.1.0

Jun 13, 2022

Fixed

  • [MN-525] [XS-6164] Fixed issue on Export to CSV feature in Jscripty → Answers section

  • [MN-536] Fixed issue saving customer and interaction information in Chat Snippet implementation

  • [MT-21] [XS-6178] Fixed value of closedAt property for chat interactions if the interactions is closed by the customer

Improvements

  • [MN-543] Updated german translation

Porting from v2.x

  • [MOTV2-3788] Fixed issue on Mailbox property in Email Account configuration (value not considered by IMAP service)

  • [MOTV2-4293] Fixed issue with Menu items for Users

  • [MOTV2-4340] Fixed error when admin/user executes Download Extracted Reports and the report name contains “/“ character

Version 3.0.9

May 25, 2022

Fixed

  • Fixed issue with Cookie Banner (banner appears even if the cookie accepted)

  • [MN-469] [XS-5911] Fixed issue exporting Contacts from Contact Manager List (unable to export tags associated to the contacts)

  • Fixed issue with Email services due to uncomplete porting of MOTV2-4237 (Fixed issue with Email channel using Outlook365 as service and Modern Authentication enabled)

  • [MN-493] [XS-6042] Fixed issue on SAVE button in Custom Reports → Edit section (action not available deleting report conditions)

  • [MN-495] [XS-6063] Fixed Send SMS, Email and WhatsApp Connector message from Contact page

  • [MN-496] [XS-6062] Fixed issue on Favicon customization feature (new image not available after the upload)

  • Fixed value of Build Date in Settings → Updates section

  • Fixed issue on Download Extracted Reports feature (unable to download the file if the filename contains “/“ character)

  • Added redirect to General Dashboard when admin/user/agent go to login page (/login) when admin/user/agent is already logged

Improvements

  • Improved error handling for API requests

Porting from v2.x

  • [MOTV2-3775] Fixed issue saving note attributes during the disposition of Abandoned Calls

  • [MOTV2-1174] Fixed default value of dtm column in voice_queues_log

  • [MOTV2-4273] Restored value for column to in mail_message table (issue occur when the Email Account provider is custom)

  • [MOTV2-4319] Fixed issue on Booked Progressive method that causes the restart of ami process

  • [MOTV2-4320] Fixed query on cm_hopper table when ami process start

Add-ons improvements

May 18, 2022

  • Telegram plugin (v2.0.2) is available → Telegram

  • SSH Console plugin (v1.0.0) is available → SSH Console

Version 3.0.8

May 9, 2022

Fixed

  • [MN-399] [XS-5557] Fixed issue display the call disposition from Call section in Agent Omni Desktop interface

  • [MN-448] [XS-5812] Fixed issue on Export Contact List feature (the system show The list is empty as error even if the list contains at least one contact)

  • [MN-480] Fixed unhandled exception that causes the restart of email process

  • [MN-489] [XS-5962] Upgraded library that manage IMAP connection to handle issues on SSL certificate

  • [MN-498] Restored default value (current month) for Created At filter in Agent Omni Desktop interface (default value was not available for Chat, Email, Openchannel, SMS, Fax and WhatsApp Connector sections)

  • [MN-502] [XS-6075] Fixed sort option in Actions configuration for Chat, Email, Openchannel, SMS, Fax and WhatsApp Connector)

  • [MN-512] [XS-5987] Fixed issue using Chat Snippet with our Proxy (chat.xcallymotion.com)

Porting from v2.x

  • [MOTV2-3871] Fixed issue configuring Disposition with User access

Version 3.0.7

May 2, 2022

Fixed

  • [MN-491] Fixed issue using Autoreply application for Omni Channel interactions

  • [MN-494] [XS-6048] Fixed issue on Interaction reload timeout feature for Omni Channel interactions in Agent Omni Desktop interface

Version 3.0.6

Apr 26, 2022

In this version, we added index for transcribeStatus columns in voice_recordings table.

ALTER TABLE `voice_recordings` ADD INDEX `transcribeStatus` (`transcribeStatus`)

The index will be available for new installation, but we suggest you to add it manually for existing installation.

Fixed

  • Restored filter option (Voice Queues and Omni channel Accounts) in Custom Dashboard

  • [MN-429] [XS-5728] Fixed value of Penalty attribuite in the association between Team and Voice Queues

  • Fixed issue sending Chat Transcript via email by customer at the end of the conversation

  • [MN-481] Restored missing zeroes in Motion Bull → Realtime → Queues section

Porting from v2.x

  • [MOTV2-3092] Fixed issue using Custom Dashboard with User access (wrong data if user belogs to more than 10 accounts)

  • [MOTV2-4232] Fixed issue editing Widget in Custom Dashboards with User access

  • [MOTV2-3486] Fixed issue downloading Email Interactions and Email messages (download failed when the to property is empty in mail_messages table)

  • [MOTV2-4288] Fixed issue selecting correct user for Dynamics365 integration when agent is not found

Version 3.0.5

Apr 20, 2022

Fixed

  • Avoid repeating log to stdout

  • [MN-476] Fix query on socket connection/disconnection that causes heavy performance issue

Improvements

  • Added mandatory attribute for Email Account property in Chat Website configuration if Open new interaction option is enabled

  • Added mandatory attribute for Forward Offline Address property in Chat Website configuration if Open new interaction option is enabled

  • [MN-474] Updated german language

  • [MN-475] Added estonian language

Porting from v2.x

  • [MOTV2-3915] Removed blank space adding Canned Answer to the message (valid for Compose feature)

  • [MOTV2-4237] Fixed issue with Email channel using Outlook365 as service and Modern Authentication enabled

  • [MOTV2-4247] Fixed issues for Auto Answer feature for omni channels (missed check license, missed check agent permission, wrong color icon)

  • [MOTV2-4294] Fixed values for Select Account filter in Chat Interactions section for Agent Omni Desktop interface

  • [MOTV2-4295] Fixed issue removing Omni Channel Accounts to Agent (agent was able to see interactions even without assignment)

  • [MOTV2-4305] Discard call notification if WebRTC Bar is not registered

Version 3.0.4

Apr 12, 2022

Fixed

  • Removed index in int_dynamics365_accounts table

  • [MN-446] [XS-5808] [XS-5809] Fixed issue selecting languages in Web Interface

  • [MN-438] [XS-5761] Fixed issue in Voice Realtime - Queue Calls section (call disappear after 15 seconds)

Porting from v2.x

  • [MOTV2-4162] Fixed issue searching Contact for Email interactions in Agent Omni Desktop interface

  • [MOTV2-4208] Improved Cally Square management during project execution

  • [MOTV2-4219] Fixed Hide when offline feature for Chat Snippet if Snippet swipe out option is equal to left or right

  • [MOTV2-4230] Fixed permission issue on Interactions list view in Agent Omni Desktop interface (agent was able to see interactions of not allowed accounts)

  • [MOTV2-4249] Added possibility to search by "from" in Open Channel interactions

  • [MOTV2-4254] Fixed xmd-* variable values in Trigger actions for Queue Campaigns

  • [MOTV2-4269] Reduction in severity of some log messages for the ami and routing process

  • [MOTV2-4281] Added possibility to disable automatic ticket open in the agent's browser for Microsoft Dynamics 365 integration

Version 3.0.3

Mar 22, 2022

Fixed

  • Fixed typo in Italian translation (Dashboard section)

  • Fixed issue running trigger on Email Message reject event

  • [MN-428] [XS-5712] [XS-5716] [XS-5723] Fixed issue upgrading from version 3.0.0 to 3.0.2

Improvements

  • [MN-313] Added Pay Per Use model for License management

Porting from v2.x

  • [MOTV2-4156] Fixed email message content when agent uses Draft feature

  • [MOTV2-4173] [MOTV2-4227] Added Modern Authentication feature for Microsoft Dynamics 365 integration

  • [MOTV2-4256] Restore possibility to create Dynamics365 integration without modern authentication

Version 3.0.2

Mar 14, 2022

Porting from v2.x

  • [MOTV2-4240] Refactor the method used to add agents to teams

  • [MOTV2-4241] Fixed call counter in Realtime sections for Attended Transfer calls

Version 3.0.1

Mar 11, 2022

Release Note #1

The name of the log files has changed:

  • <service>-combined.<date>.<file number>.log

  • <service>-error.<date>.<file number>.log

The application writes to the file with the most recent date and the largest file number.

Fixed

  • Updated definition name in API documentation

  • [MN-341] [XS-5381] Fixed issue adding Web Report widget in Custom Dashboard

  • [MN-346] [XS-5402] Updated Ticket URL for SugarCRM integration (not working if SugarCRM version is greater than 11)

  • Restore Delivery Report URL property in Edit Sms Account with Bandwidth as provider

  • [MN-362] [XS-5463] Fixed issue on Custom Dashboard (unable to see the content of the Custom Dashboard)

  • Updated Wiki URL in Help → About section

  • [MN-369] [XS-5480] [XS-5538] [XS-5546] Fixed issue on log rotation feature (application continues write on log files, even if deleted)

  • Agent permission was not updated in realtime in Agent Omni Desktop interface

  • [MN-392] [XS-5551] [XS-5608] Fixed issue opening Voice → Recordings section with User access

  • Fixed plan info in Settings → License section

Improvements

  • [MN-332] Added auto detection of default language for web interface

Porting from v2.x

  • [MOTV2-4144] Added possibility to enable client-side logging for debug and issue troubleshooting

  • [MOTV2-4148] Added possibility to download license-info.log file directly from Settings → License section

  • [MOTV2-4160] Fixed value for Tasking widget in General Dashboard for Voice channel after an attended transfer

  • [MOTV2-4182] Fixed issues with Realtime - Agents sections (pagination, sorting, queue name in lower case, unavailable status) 

  • [MOTV2-4203] Fixed /api/webbar/unhold method (not working without sessionId parameter in the request body)

  • [MOTV2-4204] Updated color for agent capacity in Realtime - Agents sections

  • [MOTV2-4206] Added possibility to filter table content by Queue in Realtime - Agents sections

  • [MOTV2-4215] Added Auto Answer feature for Chat, Email, SMS, Open Channel, Fax and WhatsApp Connector channels

  • [MOTV2-4228] Fixed issue editing Custom Dashboard (no widget opening Edit section)

  • [MOTV2-4242] Fixed EXTRAVAR variable evaluation

  • [MOTV2-4248] Added missed column (firstMsgDirection) for Openchannel interactions

  • [MOTV2-4251] Fixed issue deleting Localnet or Externip entries (entries not removed in the Asterisk configuration files)

  • [MOTV2-4253] Reduction in severity of some log messages for the ami and routing process

  • [MOTV2-4259] Fixed additionalSearchContact property for Microsoft Dynamics 365 integration

  • [MOTV2-4260] Fixed SMS Account creation with Infobip or Intelepeer as provider

  • [MT-17] Added possibility to customize Button Text color for Chat Snippet

Version 3.0.0

Jan 11, 2022

New Major Release is ready!