Stats
- Product Knowledge
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What’s about
In this section you can set a Goal, useful for the IVR Statistics, which you can extract in the XCALLY Analytics section.
Goal
Thanks to this box you can set a goal into the IVR structure and have a trace if the user has reached this goal, on the database. This can be useful for the IVR Statistics, which you can extract in the XCALLY Analytics section.
Parameters
Label: brief description
Goal Name: the name of the goal
Exit Arrows
This box provides just one arrow out to the next step